Telephone  (08) 9277 2226

Service Management

As your business expands and you take on more jobs it becomes even more important to track and monitor your jobs with greater vigilance. Just one job forgotten to be billed could mean as much as a 20% difference on your bottom line.  It is imperative that you have a robust and functional system that works with you and your team to track all labour, material & supplies that are allocated to your service jobs.

Do any of these needs apply to you ?

  • Do you or your staff ever forget to log a service call?
  • Do you find difficulty tracking stock and consumables?
  • Would you like to automatically have the information written on the service docket flow through to customer invoice?
  • Do you find that it takes days or even weeks for your technicians to return their service dockets?
  • When a service call is logged do you know immediately whether the item is warrantied?
  • Do you know which service calls are warranty calls or chargeable calls?
  • When you receive a service call, do you know if the client's account is outstanding?
  • Do you know what type of service agreement the clients have when they call for assistance?
  • Are you able to automatically invoice all completed jobs?
  • Would you like to automatically bill service agreements?
  • Do you need to consolidate invoices for all or part work done for a client?
  • Would it be useful to have access to common client issues and their solutions?
  • Do you need to schedule regular maintenance for client equipment?
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