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Frequently Asked Questions

We’ll help you improve efficiency and give you peace of mind to expand your business.

General Questions

What does SLA mean?

SLA stands for Service Level Agreement. The SLA will evolve over time, with additional knowledge of the client’s requirements, as well as the introduction of new applications and services into the support portfolio provided to the client.

*Time allowance set out in your SLM contract.

What are the FingerTec Devices?

AlphaBiz Solutions is an authorized retailer of all FingerTec devices. FingerTec provides high quality and high tech solutions to security and time attendance management.

With Fingerprint scanning technology and face recognition, these devices are highly secure and efficient.

Click here to learn more about how a Time Clock from FingerTec can help your business become more efficient or call (08) 9277 2226 to speak to one of our biometric device experts.

What is ERP?

ERP is an industry acronym for Enterprise Resource Planning. Broadly speaking, ERP refers to automation and integration of a company’s core business to help them focus on effectiveness & simplified success.

What is Cloud Computing?

Cloud computing means storing and accessing data and programs over the Internet instead of your computer’s hard drive. The cloud is just a metaphor for the Internet.

What is a Datacentre?

A data center is a facility that centralizes an organization’s IT operations and equipment, and where it stores, manages, and disseminates its data. Data centers house a network’s most critical systems and are vital to the continuity of daily operations.

What is a Private Hosting?

A virtual private server (VPS) is a virtual machine sold as a service by an Internet hosting service. A VPS runs its own copy of an operating system, and customers have superuser-level access to that operating system instance, so they can install almost any software that runs on that OS.

 

Sybiz Software

Sybiz Vision: I am getting the error code 4008?

If you are getting the error 4008 on your Sybiz Vision software the first step is to re-index. If the issue persists call our support staff on (08) 9277 2226.

Sybiz Vision: I am getting the error code 9?

If you are getting the error 9 on your Sybiz Vision software the first step is to check your printer for any issues. If the issue persists call our support staff on (08) 9277 2226.

Sybiz Vision: I can only see the barcode?

If you can only see the barcode press F6 on your keyboard to change to normal view. If the issue persists call our support staff on (08) 9277 2226.

 

MYOB Software

MYOB EXO: SQL 2008 database support?

Unfortunately, MYOB has ceased technical support for SQL 2008 if you have any issue please call our support staff on (08) 9277 2226.

Do we support MYOB Premiere?

No, we are only implementers of the MYOB ERP product range if you would like to know more please call the office on (08) 9277 2226.

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