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Alphabiz Resources

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What is an SLA?

SLA stands for Service Level Agreement. Our core goal and responsibility to our clients are to deliver the highest level of support to our Service Level Agreement (SLA) members. We understand that your business relies heavily on the use of your financial and computer management systems and ensuring issues are dealt with and resolved in a prompt and professional manner is critical. Your use of your SLA will evolve over time, with additional knowledge of your requirements, as well as the introduction of new applications and services into the support portfolio provided to you.

To become an SLA member or get the latest Service Level Agreement please contact us.